Where to Find Telehealth Services
Last updated: May 2020
It can be overwhelming to figure out how to find telehealth services, especially if you do not already have a doctor. But many companies offer a range of virtual health care services. Your doctor can help identify which one is right for you. And your insurance provider can help you pick the most cost-effective one.
If you cannot access telehealth through your doctor or insurance, you can still find services online. Here are some easy ways to compare services and costs to see what works for you.
Where do I start my search for virtual care?
The best place to start is with your doctor. They may be able to set you up with their preferred telehealth platform. Many clinics have partnerships with certain virtual care companies. Or your doctor can refer you to a platform suitable for your needs.
You should also talk to your insurance provider. Many companies and employers partner with specific telehealth companies. Since coverage varies from provider to provider, be sure to ask your insurance if the service you need is covered.
Many telehealth services are also accessible without insurance. A good place to start your search for these is through online marketplaces on GoodRx and Walgreens. You can search for treatments for many different conditions on these sites. Then you can also compare the price and service information for each telehealth company.1
What are some companies that provide telehealth services?
There are many companies that provide these services, and many more are branching out to provide online services. Your doctor or insurance company may have a preferred or specialty service they use. Below we highlight several companies that have a long track record of providing a range of telehealth services.
Doctor on Demand
Doctor on Demand provides telehealth services through its mobile app. It connects you to licensed doctors for a video appointment based on your schedule. It can provide access to a doctor within minutes, but increased telehealth demand may cause longer wait times.2 They can help treat many acute and chronic conditions, such as cold and flu, asthma, allergies, and diabetes. They also provide behavioral and preventive health services. Their services are available with or without insurance.
MDLIVE provides virtual doctor visits via their mobile app, website, or phone call. Their licensed doctors can treat many non-emergency conditions. This includes acute conditions like cold and flu, pink eye, and ear problems. They also provide behavioral health and dermatology services. It is free to set up an account and input your medical history, and services are available with or without insurance.
Teladoc connects you to a doctor by phone or video. Once you set up an account and fill out a brief medical history, you can connect quickly with doctors or specialists. You can find everyday care for urgent care needs like the flu, stomachaches, and skin conditions. You can also speak with pediatricians, therapists, medical experts, and wellness experts. Services may vary depending on your health plan or employer.
American Well connects you to doctors, therapists, and specialists on your computer, tablet, or phone. Most doctor visits take about 10 minutes. They review your medical history, answer questions, diagnose, treat, and prescribe medications. Their services include urgent care, cardiology, dermatology, neurology, and therapy. They accept insurance from many providers. But even without insurance, you can still see a doctor and pay directly.
There are many telehealth companies now that can provide services.3 As technology improves, more services become available through telehealth. For example, Apple and FitBit enable remote monitoring of health conditions using their wearable devices.
The best service for you depends on your specific situation and insurance coverage. Your doctor and insurance provider can help you find the right one.
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